On 1/16/2024, I placed an order for two items: an EP-5 scope and a Rigid Precision Mount 20 MOA.
On 2/9/2024, the scope was delivered but the mount was not in the box.
On 2/10/2024, I sent an email to info@ArkenOpticsUSA.com. I did not receive a reply.
On 2/12/2024, I sent a follow up email due to no response. I joined this forum and saw that several others were dealing with the same issue. I saw dkrat243 who works for Arken had posted on one of the other threads similar to this one stating not to send multiple emails. So I thought I would give them a few more days and then reconsider my options.
Now 2/19/2024, I have still not received any correspondence from Arken's Optics' Customer Service Team.
Does anyone have another method of reaching the customer service team? Phone#? Alternate email address?
@Arken Optics USA ; @dkrat243 How long are we supposed to wait for a reply? I can understand being overwhelmed and overloaded, but I don't understand the complete lack of response in over a week. This is inexcusable! I think you put out a decent product, but companies with service as horrific as yours are destined to fail which means their warranty is worthless
Please provide the order number, and I will find out what's going on with it.
I finally got a response today:
"The 20 MOA is out of stock for 5-6
weeks. We can change it to the 0 MOA
or the Rings. Please advise"
Not exactly what was looking for. No
apology for no response in over a
week. No apology for it being out of
stock even though when I ordered it
Well over a month ago it was listed as in
stock. No apology at all! No offer to
make it up to me for their piss poor
service. Wow! Absolutely nothing but
an offer to send me somethlg different
than what I ordered and paid for. I hope
the scope is better than this pos
customer service representative and
pos company. I asked for a refund,l'm
sure it will take weeks to even hear
back from them much less receive it.
Rediculous! I regret choosing Arken.
Don't make the same mistake that I did!
There are other companies out there.