I've tried contacting Arken at their info email address twice over the past 4 days about a warranty service issue. I guess every employee must be "out-to-lunch" all week because I have not gotten a response. This certainly does not match postings by other customers who say they have gotten responses within hours. Maybe those posts are fake. I have 4 Arken scopes as well as rings, but sadly this may be the end of my purchases from them. What good is a lifetime warranty if they ignore service requests?!
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Airgun Sniper-Elite
Oct 26, 2023
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Thank you very much for this great post.Cursus BHV
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We have hired several new customer service reps, and a couple of new dealer reps. We are making strides in the right direction, we just got caught behind the 8 ball, and were not expecting sales to quadruple like they did. We are getting there, and our response time has been cut in half. Thanks for your patience!!
We apologize for the delays. We will make it right!
Finnally got a response from these jokers 2 weeks later. No apology for the delay. My issue was they sent me an EPL-4 with 2 stripped turret screws. Their idea of warranty service was to charge me $20 for replacement screws. If I thought it would do any good, I'd make a complaint to the BBB. Their warranty is a fraud.
Yeah... I'm getting the same silent treatment. I emailed on Saturday and Monday and I'm still waiting too