I ordered an SH4 GenII - 4x16 scope a few weeks ago, and received it very quickly. Then I made the discovery that I had ordered scope rings that were too low for my rifle. The lever around the magnification ring would rub against the picatinny rail. Ordering the wrong rings was entirely my mistake and not Arken's fault in anyway.
I contacted Arken CS with an e-mail over a weekend, which is normally outside of their working hours. On Sunday I received a message from them with a form to fill out. I filled out the form, they quickly sent me an RMA prepaid postage label. I sent the low rings, and asked for the high rings. Arken communicated with me the entire way, and replaced the rings without an issue.
ARKEN Customer Service is awesome!
Thanks for a great experience. I have ordered a second scope (6x24) as I really like my 4-16 and I love supporting companies that provide real value and have great customer service. Arken, well done! Keep up the good work.
Oh, I was so surprised with this great experience! Arken's customer support is really fast, transparent and professional. The fact that they responded even on holidays and resolved the issue promptly shows their commitment to customers. This story is like in Drift Boss, when a company has excellent service to keep customers "on the right track" without any obstacles. A complete and very trustworthy review!
Arken’s customer service truly stands out. As a marketing assignment writer, I appreciate companies that prioritize real value and customer satisfaction. They handled an issue that wasn’t even their fault with efficiency, offering quick responses, hassle-free returns, and great communication.
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